• Use of Specialized Services (AI Human Heidi, Contact Us)

• Name, contact information, email address, inquiry details
• Information automatically generated and collected during service use or business processing, such as service usage records and access IP address

• Submission of inquiry forms on the Website

1. If a user requests correction of errors in their personal information, such information will not be used or provided until the correction is completed. In addition, if the incorrect personal information has already been provided to a third party, the Website will promptly notify the third party of the correction to ensure that it is properly amended.
2. Personal information that has been terminated or deleted at the request of the user or their legal representative is processed in accordance with the retention and usage period specified by the Website, and is handled in such a way that it cannot be viewed or used for any other purpose.

The Website retains and uses personal information within the retention and usage period consented to by the user at the time of collection, or within the period prescribed by applicable laws and regulations. Once the purpose of collecting or receiving such personal information has been fulfilled, the Website will promptly destroy the user’s personal information without delay.

1. Destruction Procedures: Personal information entered by users will be destroyed without delay once the purpose of collection or provision has been fulfilled. If retention is required for a certain period in accordance with internal policies or applicable laws and regulations, the information will be transferred to a separate database (or, in the case of paper, stored in a separate filing system) and retained for the required period before being destroyed. In such cases, the personal information transferred to a separate database will not be used for any purpose other than as required by law.
2. Destruction Methods: Information in electronic file form will be destroyed using technical methods that render the records irrecoverable. Personal information printed on paper will be destroyed by shredding or incineration.

The Website uses users’ personal information only within the scope specified in Article 2, “Purpose of Collection and Use of Personal Information,” of this Policy, and does not use it beyond such scope or provide it to any third party, company, or institution.

1. If the Website entrusts the processing of users’ personal information to a third party for the smooth operation of its services, it will notify users in advance of the entrusted party and the details of the entrusted tasks.
2. When entering into an entrustment contract, the Website specifies in the contract matters related to responsibilities such as the prohibition of processing personal information for purposes other than the entrusted tasks, implementation of security measures, restrictions on re-entrustment, and liability for damages in order to ensure the safe protection of personal information. In the event of any changes to the entrusted tasks or the entrusted party, such changes will be disclosed without delay through this Privacy Policy.

The Website uses cookies that store and retrieve user information from time to time. A cookie is a very small text file sent by the server used to operate the Website to the user’s browser and is stored on the user’s computer hard disk. The Website uses cookies for the following purposes.

1. It is used to analyze users’ access frequency, visit time, and other usage patterns, and to serve as a basis for service improvements and updates.
   1. How to allow/block cookies in web browsers
      • Edge: Settings menu at the top right of the browser > Cookies and site permissions > Manage and delete cookies and site data
      • Chrome: Settings menu at the top right of the browser > Privacy and security > Clear browsing data > Cookies and other site data
      • Whale: Settings menu at the top right of the browser > Privacy > Clear browsing data > Cookies and other site data
   2. How to allow/block cookies in mobile browsers
      • Chrome: Mobile browser settings > Privacy and security > Clear browsing data
      • Safari: Mobile device settings > Safari > Advanced > Block all cookies
      • Samsung Internet: Mobile browser settings > Browsing history > Clear browsing data
2. Users have the right to choose whether to install cookies. By configuring browser settings, users can accept all cookies, be notified whenever a cookie is set, or refuse all cookies. However, if users refuse the installation of cookies, there may be difficulties in using the service or limitations in the provision of certain services.

The Website implements the following technical and administrative safeguards to ensure the security of users’ personal information and to prevent loss, theft, leakage, alteration, or damage.

1. Users’ personal information is protected by passwords, and files and data transmitted via email are secured through encryption or by using separate security features such as file locking.
2. The Website adopts security measures (such as SSL or SET) that use encryption algorithms to ensure the safe transmission of personal information over networks.
3. To prevent external intrusions such as hacking, the Website employs intrusion prevention systems and vulnerability analysis systems for each server to maintain robust security.
4. The Website limits access to users’ personal information to a minimum number of authorized personnel. Those personnel include:
   1. Individuals responsible for consultation and report-related tasks
   2. Personnel such as the Personal Information Protection Officer and staff responsible for personal information management
   3. Other individuals for whom handling personal information is unavoidable due to their duties

1. The Website designates the following department and Personal Information Protection Officer to protect users’ personal information and handle complaints related to personal information:
   • Personal Information Protection Officer :
   • Department in charge of personal information protection :
   • Phone :
   • Email :
2. If you need to report or seek consultation regarding personal information infringement, please contact the following institutions:
   • Personal Information Infringement Report Center (http://privacy.kisa.or.kr / 118 without area code)
   • Personal Information Dispute Mediation Committee (http://kopico.go.kr / +82-1833-6972)
   • Supreme Prosecutors’ Office (http://www.spo.go.kr / 1301 without area code)
   • National Police Agency (http://ecrm.police.go.kr / 182 without area code)

This Privacy Policy was revised on March 17, 2026. In the event of any additions, deletions, or modifications due to changes in government policies or security technologies, such changes will be announced through the Website.

Effective Date of the Privacy Policy : March 17, 2026